Policies
Customer Privacy Protection and Information
Protection of our patients personal information is a high priority. Our practice is fully computerised and networked throughout to aid efficiency and patient confidentiality. Every patient receives a full treatment plan with a clear explanation of costs and we endeavour to explain everything simply and in detail. We are always available for questions should any patient require more information about a procedure.
New patients are always very welcome
24 hours cancellation notice is required for routine appointments and to avoid a charge being made. This allows other patients to be offered the appointment time. Longer appointments require 48 hours notice. Missed dental appointments or late cancellations will be charged at a percentage of the treatment that was to be undertaken.
Reservation Fee
We may ask for refundable deposits for certain treatment plans and for longer appointments.
Payment
Payments are due as treatment progresses, with final payment being made at completion of treatment. Any additional treatment must be paid as this treatment is carried out. We accept cash, cheque and credit card payments.
Best Practice
Best Team Member – Claire Culverwell
"Practice, staff & treatment is excellent would not hesitate in recommending to friends & family"
"Professional and efficient service"
"Hygienist explained cleaning process required"
"Its very friendly and professional"
"Quality of the work I received was and always has been excellent"
"Nice and modern, friendly staff and gentle dental nurse"
"Relaxed but professional, welcoming and considerate"
"Very friendly, professional and informative"
"Made to feel welcome and relaxed and was explained what was happening during treatment"
"Friendliness of dentist and nurse, really great experience"
"Always seen on time and never have to wait"
"Easy to get to, friendly, very professional staff"
"Never wait too long, friendly helpful staff"
"Friendly, put you at ease, explain what needs to be done and the costs involved clearly"
"Very welcoming, amazing was seen before my appointment time"
"Friendly staff, excellent with children"
